MERCH CUSTOMER SERVICE

ABLEHEARTMERCH@GMAIL.COM

 

Questions or concerns? We currently offer customer service support and will get back to you as soon as possible.

 

When emailing our customer service department, please do the following :

 

• State your Name and Order Number (If available)

• Leave your Message or Question

• Please leave your Phone and Email address

• Please allow up to 24 hours for a response to your inquiry. 

 

RETURN POLICY

Exchanges

 

We have an merch fulfillment partner who is AMAZING! But due to the structure of our agreement we are not currently accepting returns or exchanges. ALL SALES ARE FINAL <3 Thank you so much for supporting us.

 

SHIPPING/DELIVERY

 

Please allow up to 2.5 weeks for your order to shipped, as all items are fulfilled and shipped by our merch partner.

 

Shipping prices are determined straight from the carriers. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse location 19040.

 

Domestic (USA): All domestic orders are shipped via USPS with delivery confirmation. Standard delivery time is 2-5 business days from date shipped, but may take longer especially with COVID, you know how it is. Most domestic orders are received within 1 week of ship date.

 

International: DECEMBER 2022 UPDATE: We are not currently shipping internationally 

International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. Able Heart is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes fees (if the package is shipped back because the customs payment was not paid we are not able to refund your order). We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.